Refund policy

We want you to love your purchase. If something isn't right, here's how returns work.

Policy Overview

  • Return window: 30 days from the delivery date
  • Refund processing time: within 10 business days of receiving your return
  • Return shipping costs: paid by the customer, unless the item is faulty, damaged or incorrect
  • Restocking fee: none

Return Eligibility

To qualify for a return, your item must be unused and in its original condition, with all tags, protective wrapping and dust bags included. Please use a trackable shipping service and share the tracking number with us.

How to Start a Return

Email customersupport@harperandcain.com with your order number, the item(s) you'd like to return and the reason. We'll reply within 24 hours with return instructions, as the return address depends on your region. Please don't send items back without contacting us first, as returns sent to the wrong address may not reach us.

Non-Returnable Items

For hygiene reasons, items that have been used for travel, monogrammed or personalised, or that show signs of wear cannot be returned. Any item that has been used, altered, or damaged after delivery will not be eligible for a refund or exchange.

Damaged, Faulty or Incorrect Items

Please inspect your order on arrival. If anything is damaged, faulty or not what you ordered, contact us within 48 hours of delivery with your order number and photos, and we'll make it right at no cost to you.

Exchanges

If you'd like a different colour or style, please contact us by email and we'll respond within 24 hours.

Refunds

Once your return arrives and has been inspected, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may need a few extra days to show it. If it's been more than 15 business days since approval, please email us.

Order Cancellations

You can cancel your order free of charge before it ships by emailing us as soon as possible. Once an order has shipped, it can't be cancelled, but you can return it under this policy.

Contact

Harper & Cain
Operated by: Sharon Group LLC
Business Address: 30 N Gould St, STE R, Sheridan, WY 82801, United States
Email: customersupport@harperandcain.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)