FAQ

Yes. Standard shipping is free on every order within the United States, with no minimum spend.

Orders are processed within 1–5 business days (Monday to Friday). Delivery within the United States then takes 7–15 business days (Monday to Friday). You'll get a tracking email as soon as your order ships.

We currently ship to addresses in the United States only.

You have 30 days from delivery to request a return. Items must be unused and in their original condition, with all tags, protective wrapping and dust bags included. Email us at customersupport@harperandcain.com and we'll send you the return instructions. Return shipping is paid by the customer unless the item arrived faulty, damaged or incorrect.

Once your return is received and approved, we refund your original payment method within 10 business days. Your bank may take a few extra days to show it.

Yes. Email us at customersupport@harperandcain.com before sending anything back and we'll help you swap for another color or style.

We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay and Google Pay. The options available to you are shown at checkout. See our Payment Policy for details.

Yes. All payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card details.

Check the tracking link in your shipping email first. If it's taking longer than expected, email us at customersupport@harperandcain.com with your order number and we'll look into it right away.

If your order hasn't shipped yet, we can usually update or cancel it. Email us at customersupport@harperandcain.com as soon as possible.

We're always happy to help. Email customersupport@harperandcain.com or use our Contact Us page, and we'll reply within 24 hours on business days.